Cool Masters Services

Lawrenceville HVAC

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Cool Masters Services | Carrier® Turn to the Experts

SERVING METRO ATLANTA AND GREATER GWINNETT

Cool Masters Services

Lawrenceville HVAC

24/7 EMERGENCY HVAC SERVICE

SCHEDULE SERVICE

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Carrier® Turn to the experts at Cool Masters Services

Google Rating

4.8

Based on 557 reviews

Cool Masters Air Conditioning and Heating

4.8

review us on See all reviews

1734733600

1734722043

I’ve been a customer of Cool Masters for a few years. The consistency is amazing. Over the past couple of years, Eduardo has been my technician and has gone over and above. He was prompt and professional, and he also was thorough with detailing any issues that posed as a concern. He also recommended options which is a plus in my opinion!

1734718765

Eduardo came for my first visit today, double AC and furnaces for 2 story house, he checked everything, made sure it was all working great. He was incredibly professional and courteous the entire time. Absolutely five star service!

1734652739

I have been with Cool Masters Servicing since the inception with Jonathan. Since his retirement, the transition to new ownership has been seamless.My recent technician, Eduardo, was fantastic! He has the best personality to be in customer service. He was very thorough inspecting the two very expensive HVAC Carrier systems I had installed a couple years ago.Eduardo showed me how to work my fancy thermostats, including programming the zoning I had done. He also showed me how to clean the filter in my basement dehumidifier.I am extremely happy with Cool Masters and highly recommend them.

Maria Carolina Casares

1734614327

As always, best experience with this company. I would recommend always.

1734458748

I have had 2 wonderful experiences with this company. Jesus C. and Javier Hernandez explained to me in details exactly what was wrong with my HVAC system. They didn’t rush the repairs and apologized whenever they thought it would be longer than expected. This company’s customer service is phenomenal!

Demetrius Williams

1734385771

Fast service. Plumber was very friendly

1734372281

Raul was very professional and went above and beyond to get our unit fixed, his inspection report was honest and on point. Pricing was absolutely more than fair, I'm going to call them again in the future, can highly recommend them to anyone 👍🏽

1734114031

Javiera was exceptional! He clearly explained why my thermostat was not communicating, as I changed internet and did not update with the thermostat. Furthermore, he figured out why my air conditioner wasn't working. I am very grateful for his service. Thank you!

1733942910

What a great experience! Eduardo was very professional, explained his maintenance and repair and went over and above to make sure I was happy. CoolMasters knows how to do HVAC right. Highly recommend!

1733539047

Great service, expert advice and solid workmanship!

1733155918

Very professional service, always on time and responsive.

1732891709

1732708452

I had a tech come out and do a seasonal check on my HVAC systems on Oct 30th. I turned on my heating system for the 1st time last week and it wouldn’t turn on. I called customer service to report the problem and the 1st thing the rep asked was how old is the system. What does that have to do with anything? I was then informed of the $109 service charge. This is ridiculous since a tech just did a maintenance check and I just paid $309 for the annual maintenance fee. This company is a scam.I had the same issue happento my downstairs system where I tech came out for seasonal maintenance and it wouldn’t turn on after a week. A tech returned and told me I needed a new heating unit. A sales guy then came and tried to sell me a heating system for $8k to $12k along with an AC unit. Stating he wasn’t allowed to sell me a heating system without an AC unit. This company is a scam.Another bad experience with my AC unit. A tech came out for seasonal maintenance. Less than 2 weeks the AC unit didn’t blow cool air. A tech returned only to tell me, I needed freon. This wasn’t determined during the seasonal maintenance(??). So I had to pay almost $500 to have freon installed in the unit. On top of the annual maintenance fee recently paid. This company is a scam.The past two years my experience with this company has been horrible. I believe the service techs purposely mishandle the systems to make them malfunction, so they can collect additional money for service charges and try to sell new systems.This company is a scam.

1732576064

Great service. The guys were in and out.

1731612313

My HVAC unit recently received its semi-annual seasonal service, performed by Cool Master’s. The servicing technician, Eduardo, was knowledgeable, professional, and courteous. He is an excellent representative for his employer.I also highly recommend this company. I’ve used them for several years, and I have never been disappointed in their work.

1731544544

I have to tell the world what a pleasure it has been to do business with this company. I had to have my HVAC system replaced in my home after purchasing my home 5 years earlier. The companies that I had out to attempt to repair my unit were a true nightmare until finding Cool Masters. They came in an educated me on HVAC systems and what my most affordable choices were. Never pressured me or even try to sell me additional add on. I had been without a HVAC for a month and they set up installation right away. It was amazing how they removed the old unit and repaired and added duct work. They cleaned up everything before leaving and I absolutely love my new system. They even found affordable financing with no interest for 3 years! They have come out for maintenance since installation and came right over in the dead of the hot summer to help me with my Ecobee thermostat! So honest and trustworthy! I feel like they are family!

1731436273

Humberto did a great job for us. He was very professional and took the extra time to explain exactly what he checked.

1731181943

I have been a Coolmasters customer now at two different homes over the course of 14 years. They installed a complete new system for me back in 2016 at a fair price and the house was finally comfortable for the first time.Throughout my extensive experience, this team has ALWAYS been professional, courteous and customer focused. I would not hesitate to recommend them to you!

1729881649

Cool Masters provides excellent customer service. The office staff are always accomodating and willing to assist with questions. I have had 2 really great technicians with CM.

1729866076

Eduardo M. did an excellent job helping me with my heating system. He was courteous and very knowledgeable. I appreciated his help today.

Ramona Williams

1729703561

1729283221

Both guys were great, friendly and explained everything at each step. I wish I would have done it sooner.

1728831310

Jennifer Strozier

1728000347

Top-notch service! Tens across the board! We are so pleased of the work and professionalism with which we received from Cool Masters. Every question and or concern was addressed. The wonderful people here were all a joy to work with. We are so pleased with Cool Masters!

1727470108

Eduardo did a great job getting my AC unit up and running again. He was very professional and give me tips on how to prevent this from happening again.

David Castleman

1727378396

Initially had a terrible experience with the first tech, just refused to do anything and then left without warning. After he left I realized the unit wasn't even working.Spoke to the new owner directly about the matter. He is very down to earth and we decided it was best to call it a difference in personality between the tech and I. We then spoke of a way to resolve the current issues and decided to proceed with another tech.Where the first tech failed was in his inability to provide the service he was contracted to complete, which was a drain issue. The second tech was very helpful and actually followed through and found a fixed the issue.I appreciate the service provided by the second tech and the new owner. Both where professional when it mattered. They took care of my problem with the first tech and fixed the issue with the drain.Originally a 1 star but i belive their effort to rectify the issue was definitely worth the 4 stars. A big thanks to Eric and Elroy

1727205913

As a new customer, I wasn't sure what to expect but I was pleasantly surprised. Eduardo was professional, respectful, patient, answered all my questions and provided tips to help keep the air flowing cool. I highly recommend.

1727117867

We just had our 2 AC units service completed today. Eduardo did a wonderful job! He was very knowledgeable, polite and did a very thorough service meeting all our expectations! Highly recommend Cool Masters for all your AC and heating needs!

1727096985

Eduardo was our technician today and he was great! Very knowledgeable and helpful to get our AC fixed. He explained everything to me very well! I would definitely recommend this company and Eduardo!! Thank you so much sir!

1727042218

Mr. Eric Medina is a professional plumber who takes his job seriously. He compliments his work by the way he takes good care of his customers. We have been very pleased with his services.

Vincent Pomeroy

1726692510

Affordable and professional, they pointed out some other issues I might be having and offered some proactive fixes.There was a veteran and trainee who showed up for my job, and I appreciated how the veteran employee took the opportunity to do some on-site training and studiously explained stuff in depth for the trainee. Seems like a pretty good place to work, and I'm always a fan of places that treat their employees well.

Arlene Weinsier

1726619869

Both Jesus and Ian Daniel did a wonderful job installing my new air conditioners. They was very careful not to disturb anything and left my home immaculate. I would highly recommend them.

1726597198

Eduardo was fantastic!! He was on time and extremely thorough. He explained everything he did and made sure all my concerns were addressed to my satisfaction. Great service!

1725996179

Dominick did a great job, very thorough.explained how the system worked Tm came by and inspected the work. Good follow up. .i am looking for a recommendation for an air quality monitor.

1725936778

Eduardo was an excellent technician. The work he performed on our HVAC system was completed in a thorough and efficient manner. He carefully explained what he was doing and patiently answered the many questions we had. (Yes, we're those people.) And to make this a 5+ star experience, he was very respectful of our home. (Yes, I'm that person.) We hope (and will request) that he always be the Cool Masters technician responsible for carrying out our service contract. Thank you so much, Eduardo!

1725642490

Shane Remillard

1725199868

1725133577

Gas hot water heater replacement. Competitive price and the job was quickly scheduled after the estimate. Upon arrival , the Service Technician suggested we relocate the water heater in our mechanical room to free up space- no additional charge. Good job cleaning up afterwards.

Jennifer Covington

1724881955

Our family has been able to depend on this established company whenever any types of Air or heating issues have arisen with either our upstairs or units throughout the years. Eduardo services my downstairs unit today, as well as inspecting and diagnosing upstairs unit. He was highly professional and explained every single aspect in detail. He was very polite and prompt, and remedied the issue in a very timely manner.

1724516961

I’ve used Coolmasters for 15 years. I’ll never use anyone else! They continue to shine and do great work! They’ve helped with replacements, renovations, and Sprayfoam insulation.

Charles Bayless

1724330468

Professional, reliable technicians.Great customer service.Used for 10+ years.Thanks.Submit

1724094067

1723988379

Eduardo from coolmasters got my system up and running super fast. He was knowledgeable and kind. I plan to ask for him each time now!

1723908236

We were extremely pleased with the level of service we received from Cool Masters. Our technician Michael arrived on time and diagnosed our problems. We have used multiple AC service providers and never really felt that our results matched the price we paid. I honestly feel that we got our money's worth for the service we received from Cool Masters. The house feels great and we are very happy with the results. I would also like to state that Michael was dedicated to the quality of his work which we were able to view after completion. We appreciate that he gave us honest answers about what the real problem was and what solution would give us the results we were looking for.

Muhammad Harisuddin

1723735816

I had a fantastic experience with Eduardo from Cool Masters. After my air conditioner had been out for a week, Eduardo quickly diagnosed and fixed the issue with professionalism and expertise. He explained the problem clearly, worked efficiently, and left everything in perfect condition. His friendly attitude and commitment to excellent service made a stressful situation much easier. Highly recommend Eduardo for any HVAC needs!

1723649431

One of our outdoor AC units decided to stop kicking on, and as a result, we had nothing but warm fan air over the past several days. Our repair technician Eduardo promptly discovered the problem (ants had shorted out a voltage management unit) and took care of it. Eduardo was courteous and professional. We're very happy with our service.

Robert Birdwell

1723347299

When both of our air conditioning units failed, Eric, Eduardo, and team made sure the services were restored! They were communicative, professional, and fast. Thanks!

1723313877

Eduardo was amazing and so knowledgeable. He explained what was causing the leak in my HVAC drainage line and quickly fixed it. He was so nice and friendly, and I will definitely be requesting Eduardo for all future service visits.

Brenda Lee-Moore

1723297822

The customer service is very good and the service provider of cool masters are Punctual, Professional, Courteous, polite and kind.. I would highly recommend them for all of your HVAC Service needs

(678) 505-7322

71 Hosea Rd, Lawrenceville, GA 30046

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