Privacy Policy
Effective Date: April 1, 2024
Cool Masters Services Inc. (“Cool Masters,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://coolmastershvac.com (the “Site”) or communicate with us, including via SMS.
By accessing or using our Site or services, you agree to this Privacy Policy and our Terms of Service.
Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, such as:
- Name
- Email address
- Mailing address
- Phone number
- Other contact details
Usage Data
Automatically collected information such as IP address, browser type, device information, pages visited, and access times.
Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website functionality and user experience.
How We Use Your Information
We use your information to:
- Provide and manage our services
- Schedule appointments and send service-related communications
- Respond to customer inquiries and support requests
- Send appointment reminders, service updates, and promotional messages (only if you opt in)
- Improve our website and services
- Comply with legal obligations
🔒 Mobile Information & SMS Consent (REQUIRED STATEMENT)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Your phone number and SMS consent are used solely to communicate directly with you about:
- Appointments
- Service updates
- Customer support
- Promotions you have opted into
Text messaging originator opt-in data and consent will not be shared with any third parties.
Disclosure of Information
We may share personal information only in the following limited circumstances:
- With trusted service providers who assist us in operating our business (excluding SMS marketing use)
- To comply with legal obligations or lawful requests
- To protect the rights, safety, or property of Cool Masters or others
- In connection with a merger, acquisition, or sale of assets
We do not sell or rent personal information, including mobile phone numbers.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no data transmission or storage system can be guaranteed 100% secure.
Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children under 13.
Opt-In and Opt-Out Instructions
SMS Opt-Out
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP.
Email Opt-Out
You may unsubscribe from marketing emails using the link provided in the email.
SMS Verbal Opt-In
Customers may opt in to SMS notifications verbally, either in person or during a customer-initiated phone call. During opt-in, customers are informed of:
- Message and data rates may apply
- Message frequency may vary
- How to opt out (STOP) or get help (HELP)
Consent is not a condition of purchase.
Cookies
You may adjust your browser settings to refuse cookies. Some website features may not function properly if cookies are disabled.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.