Reviews

Cool Master’s Services has consistently earned top-rated plumbing and HVAC reviews for its exceptional and reliable offerings in the realm of cooling solutions. Users and clients alike commend the company for its cutting-edge technology and innovative designs, providing efficient and effective cooling solutions. Please read our reviews below. And, also leave us a review.

Lila Hammett
Lila Hammett
1713538288
Eduardo was here for our semiannual maintenance and as with last time, he did an excellent job..very thorough and professional!!
Chris Ambridge
Chris Ambridge
1713464532
We have been customers of Cool Masters for4 30+ years across 2 different homes. Our technician was mark smith who we met for the first time today. He identified a solution within minutes of arriving and completed system wide cleaning, installation of additional sensors and our semi-annual maintenance check-up within a single visit and at very reasonable pricing.Mark sent us a complete array of pictures and measurements via e-mail and was very thorough.We give mark a 5-Star rating and suggest you want Mark and the Cool Masters to be your HVAC team.Thanks Mark!
steve avary
steve avary
1712848065
Jonathon did an excellent job. Very skilled technician AND A VERY NICE GENTLEMAN! Not only appreciate the technical service, but thoroughly enjoyed chatting with him.Had to replace old systems. Ken and the crew (Jerimy and Keith) were very professional and very nice to work with.
Caleb Santos
Caleb Santos
1712341989
Great HVAC service. I’ve used them multiple times. Eduardo was courteous and explained his findings well at the scheduled Spring maintenance visit and complete the work in a timely manner.
Mitchell Logan
Mitchell Logan
1711477819
Per usual, Eduardo Martinez was friendly and helpful with recommendations while servicing our units. Always does a nice job.
Scott Wilson
Scott Wilson
1710890980
Eduardo came by today and serviced both units. Very professional and courteous. It’s always a pleasure when Cool Masters comes by to service our units.
Syril Melvin
Syril Melvin
1710864469
Eduardo my technician just left my house from servicing my HVAC and I couldn’t write a review fast enough. The email, text and phone call “thanks Haley” about the visit is awesome for someone like me who forgets everything. Service and the explanation of the service was clear and easy to understand, the price that Cool Masters charges is a fair price for what you receive. If you want cheap then call Waldo the HVAC/Carpenter/Painter and landscape well hopefully you get the point.Eduardo I’ll see you in the summer my friend and thank you and Cool Masters Air.
Junie
Junie
1710359440
Randall and Mark came, today, for my HVAC bi-annual check up, and filter exchange. They were professional, efficient and very friendly. I found them to be just super nice guys. I’ve been using Cool Masters for a few years, now; they installed a new system for me about two years ago, and it’s been great! Also, their office staff have always been very nice, and always efficient. One thing I like about this company is that they’re not so large that the customer “gets lost in the mix,” as with some “corporate-sized” companies. I feel that I get caring, competent, personalized service. I’m very glad that I chose them for my HVAC needs. I highly recommend Cool Masters.
Tonya Duhart
Tonya Duhart
1710280334
Eduardo has been my technician at least 3 times now - for regular maintenance, an assessment and a recent repair- and he has been consistently polite, professional and on time for the appointment. If customer service and quality work are priorities for you, you have to call Cool Masters. Eduardo represents the company well. I will request him every time.
Michael Paulus
Michael Paulus
1709828764
Randall was very professional and courteous. He kept me apprised of his estimated arrival, time it would take to perform the maintenance and provided a recap of the work done. Excellence at its best.
jordan perez
jordan perez
1709736984
Eduardo was fantastic! He was fast and polite and also very informative with what he was working on. He let me know what he was doing and why he was repairing those items. I would highly recommend him to come out to any one of my friends and family’s homes to take care of their heating and cooling needs. Hands down a great guy!
taylor smith
taylor smith
1709491288
Eric was great! He solved my issues within a matter of minutes.
Garrett Furnari
Garrett Furnari
1709398552
Eric is a true professional. He clearly explained his process, patiently and thoroughly answered all my questions, and fixed the water heater! Will definitely look up Cool Masters again for any future needs.
Wendi Taylor
Wendi Taylor
1705171403
Eric was awesome! He had to go into our crawl space to fix the water line to the refrigerator. Showed us before and after pictures, so we could see what the problem was and the solution without venturing into the crawl space ourselves. Then he made sure that the water ran clear for our ice and drinking water. Besides being skilled at his work, Eric is an exellent communicator. Next time we need assistance, we will definitely be asking for Eric Medina!
Quintin Edmonds
Quintin Edmonds
1701811827
We appreciate all your hard work! The system works great and the communication between every tech and person that has come has been nothing short than excellent!!! Today Mr. Eric Medina came to do a follow and make sure everything was running smoothly and he was so polite and respectful. Thank you guys again!
heeta vibhakar
heeta vibhakar
1701358935
Raul the technician did a great job! He is very professional and prompt. I would recommend Cool Masters to friends and family because of the excellent customer service Raul provided. Thanks Cool Masters and thanks Raul!
Matt Hadaway
Matt Hadaway
1697411581
This is a great company. With very nice people they will keep you very informed own what they are doing. They will not try to up sale you. They do a great job.
Jarlene Marin
Jarlene Marin
1696379432
Eric and his team are knowledgeable, skilled and very friendly!
I have been using Cool Masters for some time after a neighbor recommended them. Always prompt in resolving my issues and have never tried to up sell or push a product that I was not already sold on. Will use them in the future.
Alex Stephanouk
Alex Stephanouk
1695839878
Ron Rodgers
Ron Rodgers
1695821050
Solved the issue with my HVAC
Darron Preston
Darron Preston
1695585544
The A/C unit went out at our business in Lawrenceville GA so we called Cool Masters Air Conditioning and Heating. They were able to come out same day and found our problem in no time. I recommend Cool Masters for all of your cooling and heating needs!
Wayne Lazarus
Wayne Lazarus
1695382519
The repair people are always prompt, competent, and courteous.
Michael Short
Michael Short
1694445427
My experience with Cool Masters has been very positive from the installation of a new HVAC unit to the maintenance of the unit. I recommend these folks.
Darrell Dunn
Darrell Dunn
1694037349
Bob Fellows
Bob Fellows
1693597139
Eduardo came to my house yesterday for the annual HVAC maintenance visit and I was very pleased with him. He was professional & courteous, explaining everything as he went along. I thought he did a great job. I've been a Cool Masters customer for many years now since I had my new system installed and as usual I was glad to do business with them.
Maria C
Maria C
1693504194
Eric is the great technician.
I called Cool Masters because they had an excellent reputation according to my research. All I can say is wow. They came out and not only fixed the problem with my furnace, they used a really cool piece of equipment to evaluate how efficiently it was running.Turns out it was running too rich, which was not only costing me more money on natural gas, it was creating higher levels of carbon monoxide, which was really dangerous for my family. After making some adjustments, it was running perfectly.They were very informative, friendly and charged me much less than I was expecting. I highly recommend!
Hollie Clark
Hollie Clark
1693346557
Eduardo was extremely courteous and professional. I highly recommend Coolmasters for regular HVAC maintenance and repairs.
Anthony Mays
Anthony Mays
1691795852
Dave and Jesus did a great job installing my new AC system. They provided details and updates thru-out the installation, and, was very patient answering any questions that I had related to my new system. Professional service and reliability are the primary reasons I've selected Cool Masters for my Air Conditioning and Heating services for the past 7 years!
Mike Kruljac
Mike Kruljac
1690989015
Dave and Keith performed an excellent job making repairs and improvements to my system, much of the work in tight quarters in my basement. Very professional and skilled.
Theresa Mills
Theresa Mills
1689780717
Thank you Michael for great customer service.
Steven Smith
Steven Smith
1689700408
Top quality work and very Clean!
Audra George
Audra George
1689195049
Couldn’t be happier with Raul and his assistant and their service. Prompt, polite, straight up explanations, up front about pricing. The man knows what he’s doing and is incredibly thorough. He kept me informed the entire time & explained everything so well. Took the time to explain how to use the new thermostat as well. He has a good sense of humor and is also good with dogs, which I appreciated! I’m sitting in an air conditioned house now because of Raul. Definitely recommend Cool Masters and will be using this company going forward.
Raul was the consumate professional. He explained everything that needed to be done and why. The price was very reasonable and he did the work in very timely manner to get our A/C back up and running quickly. We will be repeat customers if the need ever arises.
Raul was just at our unit fixing the air conditioning He is a true gentleman. He is polite, hardworking and very knowledgeable about systems. I wish that all service calls were as pleasant as this one was. Raul fixed the problem and stayed late on a holiday weekend.
Robert Chaney
Robert Chaney
1688162970
Great work with my water heater! I will call Cool Masters again, without a doubt.
Ezekiel Akintan
Ezekiel Akintan
1687829355
Lee came out and explained in detail everything that was causing problems with our AC. He understood that we were on a budget and worked with us to fit that budget. After repairs, he realized that some parts were still intact and that it helped shave some more expense off our service call. He could've ignored and charged us his original quote, but his honesty and professionalism made for a great experience for us. Thanks Lee and regards to Cool Masters!!
Vince Dreaden
Vince Dreaden
1687744699
The serviceman (Lee) was courteous, professional, and knowledgeable. I will call on them again.
Great customer service. Thorough, polite, very knowledgeable. Left space clean after work was done. Five Stars from me👍
Kevin Nagel
Kevin Nagel
1687377962
Raul arrived on time and was very professional. The issues were explained and options fairly presented. I didn’t not feel like he was “upselling” anything in an effort to pressure me to pay for more expensive options. I appreciate his effort to quickly complete repairs while it was raining.
I was in a pickle on Friday afternoon with no AC at all and they had a tech out to us by the end of the day. Easiest service call I’ve had to make. The tech Lee was great also. Knowledgeable, professional and efficient! He told me numerous times how much he loved his job!! We were chillin (pun was intended) in no time! Hopefully I won’t need anything in the near future but the number is saved and I’ll only call them next time!!!
Terra Leighann
Terra Leighann
1686166823
My air conditioning went out. I tried to make an online appointment during a weekend for either a Monday or a Tuesday, and by Monday I hadn't heard any confirmation that they had gotten my service request. I called and the receptionist was very nice and just explained that sometimes certain websites (I requested through the carrier website) just don't go through, and got me in for the earliest appointment available, which was a Wednesday.Lee came out and couldn't fix my thermostat but gave me the different options and was friendly and very patient with my dogs through the process.
C Farmer
C Farmer
1686091035
Service is top notch!Our technican Lee Pruitt was very courteous, experienced and explained the maintenance process and work to be performed.He made recommendations based on condition of unit and we were comfortable moving forward with any additional service needed.From Lee to the office personnel my overall experience has been very positive.Thanks.
Michael Howard
Michael Howard
1684781621
Raul did a great job, today. All there Techs are professional and do a great job.
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