SERVING METRO ATLANTA AND GREATER GWINNETT 
24/7 EMERGENCY HVAC SERVICEReviews
Cool Master’s Services has consistently earned top-rated plumbing and HVAC reviews for its exceptional and reliable offerings in the realm of cooling solutions. Users and clients alike commend the company for its cutting-edge technology and innovative designs, providing efficient and effective cooling solutions. Please read our reviews below. And, also leave us a review.
My technician Humberto Vargas, was very helpful and very knowledgeable about everything involving my unit. A smooth and efficient service.
I have been using Cool Masters for years. I always receive great feedback and excellent service.
Response from the owner:Thank you, Erica, for your continued support and for sharing your positive experience with us; we truly appreciate your loyalty!
Response from the owner:Thank you, Barbara, for the fantastic 5-star rating; we truly appreciate your support!
He was very thorough. Very professional as well
Response from the owner:Thank you, Suzanne, for your kind words about our team's thoroughness and professionalism; we appreciate your feedback!
Response from the owner:Thank you, Cynthia, for your wonderful 5-star rating; we appreciate your support!
Always professional, never pushy with up sales or add-ons. And I've never gotten a bad vibe ever from their techs, I generally feel safe leaving them alone to do their work unsupervised. Can't recommend them enough!
Response from the owner:Thank you, Tito! We truly appreciate your kind words about our team and their professionalism. Your recommendation means a lot to us!
Quick and excellent service
Response from the owner:Thank you, Margarito, for your kind words about our quick and excellent service; we truly appreciate your support!
Gas hot water heater replacement. Competitive price and the job was quickly scheduled after the estimate. Upon arrival , the Service Technician suggested we relocate the water heater in our mechanical room to free up space- no additional charge. Good job cleaning up afterwards.
Response from the owner:Thank you for sharing your experience, Ken! We're glad to hear that you were happy with our service and that we could help improve your space. We appreciate your feedback!
Eduardo is fantastic, he knows my system here and is good with my 2 dogs !
Response from the owner:Thank you, Mike, for your kind words about Eduardo; we're glad to hear he’s been helpful and great with your dogs!
Response from the owner:Thank you, Jim, for the 5-star rating; we truly appreciate your support!
Response from the owner:Thank you for your 5-star review!
Professional, reliable technicians.
Great customer service.
Used for 10+ years.
Thanks.
Submit
Great customer service.
Used for 10+ years.
Thanks.
Submit
Response from the owner:Thank you for your continued trust in our services over the past 10+ years! We appreciate your kind words and look forward to serving you in the future.
Cool Masters came out. I thought they only did plumbing but discovered they also do HVAC as well. Great service and I trust them!
Response from the owner:Thank you, Mary! We're glad you found out about our HVAC and plumbing services. We truly appreciate your trust in us. Your support means a lot!
Discovered upstairs AC not working on the first hot day of the spring last Saturday. Called several places who said they could schedule a call next week.
Called Cool Masters around 11 AM, and dispatcher said they could set me up for 2-5 PM that day. Jonathon called and arrived at 3 PM. He found a tripped breaker, and that the most likely problem was the compressor. But when he checked, he found no problem with the compressor itself, but that a seldom used heating component that prevents ice from forming when AC is running in cooler outside temperatures was the problem. He disabled the faulty, but unnecessary part, and immediately problem was solved. He checked the Freon level, found it was down slightly, and topped it. off.
Jonathon is by far the most professional and the sharpest technician I have ever dealt with for any home repair. He noted that the unit was 21 years old, and provided current estimates for replacement when it inevitably dies. His advice for the time being was to "run it 'til the wheels fall off". When that day comes, I will be calling Cool Masters, and asking for Jonathon.
Called Cool Masters around 11 AM, and dispatcher said they could set me up for 2-5 PM that day. Jonathon called and arrived at 3 PM. He found a tripped breaker, and that the most likely problem was the compressor. But when he checked, he found no problem with the compressor itself, but that a seldom used heating component that prevents ice from forming when AC is running in cooler outside temperatures was the problem. He disabled the faulty, but unnecessary part, and immediately problem was solved. He checked the Freon level, found it was down slightly, and topped it. off.
Jonathon is by far the most professional and the sharpest technician I have ever dealt with for any home repair. He noted that the unit was 21 years old, and provided current estimates for replacement when it inevitably dies. His advice for the time being was to "run it 'til the wheels fall off". When that day comes, I will be calling Cool Masters, and asking for Jonathon.
Response from the owner:Thank you, Jim, for your fantastic review and for acknowledging our technician's expertise; we’re glad we could help get your AC running smoothly again and appreciate your trust in us for the future.
Eduardo was FANTASTIC. He gave all the information that I needed to keep my two systems running in sync along with some tipps that will keep my systems running in good condition. He was very polite and on time.
Response from the owner:Thank you, Camille, for your wonderful feedback about Eduardo; we're glad he provided the information you needed to keep your systems in sync and running smoothly.
Cool Masters Inc dod a great job on our plumbing job! The team was very efficient, knowledgeable, and tidy in our home.
Response from the owner:Thank you, Lashunn! We truly appreciate your kind words about our team's efficiency and knowledge; it means a lot to us to know you had a positive experience in your home.
Cool Masters consistenly offers great service. Today Eduardo did an excellent job checking over my HVAC system to ensure it was functioning at its best. I appreciated the quality work he did and the time he took to answer my questions and offer advice. I definitely recommend Cool Masters for great service and quality products.
Response from the owner:Thank you, Jason, for your wonderful feedback! We're glad to hear Eduardo provided excellent service and took the time to address your questions. Your recommendation means a lot to us! P.s. We like Eduardo too!!
Extremely knowledgeable and explained everything to me in layman terms. Very polite and personable. Very good experience in all ways.
Response from the owner:Thank you, Kristi, for your kind words; we're glad you had a great experience and appreciated the personalized approach!
Javier was friendly, competent, and on time to service my HVAC units today! Thanks, Cool Masters!
Response from the owner:Thank you, Stacey! We're glad to hear that Javier provided friendly and competent service for your HVAC units. We appreciate your support!
I worked with Eduardo and he was very professional and timely. He identified the problem and came back for the repair quickly once the part was in. I appreciate his report of his work which included lots of photos.
Response from the owner:Thank you, Scott, for your kind words about Eduardo's professionalism and timely service; we’re glad you appreciated his detailed report and photos.
Service is always great from the initial phone call to the service technician providing the heating & air service. I highly recommend Cool Master’s for your heating and A/C needs
Response from the owner:Thank you, Denise, for your kind words and recommendation. We will continue to do our best to serve you.
Excellent service. Eric was great at explaining what needed to be done and what might be completed later. I will definitely use them in the future and highly recommend them.
Response from the owner:Thank you, Melissa! We're glad you had a great experience with Eric and appreciate your recommendation; we look forward to serving you again in the future.
As always, the service was excellent
Response from the owner:Thank you, Iwona, for your kind words about our service; we appreciate your continued support!
Humberto explained a lot of the troubleshooting steps and educated me on many parts of the furnace
Response from the owner:Thank you, Randy, for your kind words; we're glad Humberto could provide you with valuable insights.
Humberto was excellent! He was prompt, he explained the issue clearly and he resolved the issue quickly. Humberto was very professional!
Response from the owner:Thank you, Rumidog, for your kind words about Humberto; we're glad that you had a quick resolution.
Humberto was very nice and helpful
Response from the owner:Thank you, Alethea, for your kind words about Humberto; we appreciate your feedback and are glad to hear you had a positive experience!
Eduardo was awesome! He is great at what he does. He is also very polite and kind. Highly recommend!
Response from the owner:Thank you, Georgiy! We're so glad to hear you had a great experience with Eduardo. We appreciate your recommendation!
Javier was very thorough and professional.
Response from the owner:Thank you, Susan, for your kind words about Javier's thoroughness and professionalism; we appreciate your feedback!
Response from the owner:Thank you for your 5-star review!
I had the pleasure of working with Eduardo from Cool Masters and I couldn’t be more impressed. He thoroughly checked both my indoor and outdoor units, providing clear and effective communication throughout the process. Eduardo was very knowledgeable. I will definitely be using his services again in the future. Highly recommend!
Response from the owner:Thank you, Gisela, for your kind words! We’re glad to hear that Eduardo provided you with such thorough service and clear communication. We appreciate your recommendation and look forward to assisting you again in the future!
The Tech was great
Response from the owner:Thank you for your 5-star review!
Eric took excellent care of our problem going above and beyond to keep us in hot water while other work was being done. We're very appreciative of him, a very nice & well informed gentleman. The 2 gentleman in the picture returned the hot water heater to corner replumbed it. Excellent job A+ very courteous, we're very satisfied. Thank you. Laura and Jerry Eaves.
Response from the owner:Thank you, Laura, for your kind words about Eric; we're glad he was able to assist you so well and ensure everything ran smoothly.
Eduardo Martinez did a good job servicing our HVAC systems today. He was courteous, friendly and professional.
Response from the owner:Thank you, Fletch, for your kind words about Eduardo's service; we're glad to hear he provided you with a courteous and professional experience!
I received absolutely EXCELLENT service from Eduardo. He worked extremely hard to fix the many issues I had with my heat. I was completely and thoroughly satisfied with his work! I would recommend him and Cool Masters to others. He gets a perfect score!
Response from the owner:Thank you, Theresa, for your wonderful feedback! We're so glad Eduardo was able to resolve your heating issues and provide you with excellent service. Your recommendation means a lot to us!
Same day service, furnace had stopped working correctly. Javier Hernandez did a great job of diagnosing the problem and arranging for a replacement part quickly. Managed to get the heat back on in the meantime. Very impressed with theservice and will continue to use for all my HVAC needs!
Response from the owner:Thank you, Tim, for your kind words! We're glad to hear that Javier was able to quickly diagnose the issue and get your heat back on. We appreciate your trust in us for your HVAC needs!
Eric came right away, the same day, and did a wonderful job putting in my new sink! I appreciated his expertise. I will be calling him again if I need help in the future.
Response from the owner:Thank you, Sharon, for your kind words and for recognizing our technicians expertise; we're glad he could assist you with your new sink and look forward to helping you again in the future!
Alberto performed the winter A/C service. He was very thorough & explained the work he performed including replacing the filter
Response from the owner:Thank you, Rick, for your kind words about Alberto's thoroughness and clear explanations during the winter A/C service; we appreciate your feedback!
Update: Eduardo did my Heating maintenance today. He was knowledgeable and very customer focused. Thank you Eduardo!
I ditto every positive comment about this great company. Every. Single. Positive. Comment. !!!
I ditto every positive comment about this great company. Every. Single. Positive. Comment. !!!
Response from the owner:Thank you, Elaine, for your kind words and for acknowledging Eduardo's great service; we appreciate your support and are glad to have you as a customer!
I have been with Cool Masters since 2017 and they alwyas have geat customer service, excellent service, and quality.
Response from the owner:Thank you, Andres, for being with Cool Masters since 2017; we truly appreciate your kind words about our customer service and quality!
Response from the owner:Thank you for your 5-star review!
I’ve been a customer of Cool Masters for a few years. The consistency is amazing. Over the past couple of years, Eduardo has been my technician and has gone over and above. He was prompt and professional, and he also was thorough with detailing any issues that posed as a concern. He also recommended options which is a plus in my opinion!
Response from the owner:Thank you, Monica, for your kind words and for being a loyal customer; we're glad to hear Eduardo has consistently provided you with excellent service and thorough recommendations!
Eduardo came for my first visit today, double AC and furnaces for 2 story house, he checked everything, made sure it was all working great. He was incredibly professional and courteous the entire time. Absolutely five star service!
Response from the owner:Thank you, Sean, for your kind words about Eduardo's service; we're glad to hear he provided you with such a positive experience!
I have been with Cool Masters Servicing since the inception with Jonathan. Since his retirement, the transition to new ownership has been seamless.
My recent technician, Eduardo, was fantastic! He has the best personality to be in customer service. He was very thorough inspecting the two very expensive HVAC Carrier systems I had installed a couple years ago.
Eduardo showed me how to work my fancy thermostats, including programming the zoning I had done. He also showed me how to clean the filter in my basement dehumidifier.
I am extremely happy with Cool Masters and highly recommend them.
My recent technician, Eduardo, was fantastic! He has the best personality to be in customer service. He was very thorough inspecting the two very expensive HVAC Carrier systems I had installed a couple years ago.
Eduardo showed me how to work my fancy thermostats, including programming the zoning I had done. He also showed me how to clean the filter in my basement dehumidifier.
I am extremely happy with Cool Masters and highly recommend them.
Response from the owner:Thank you, Sandy, We are humbled by your kind words and for your continued support since our inception; we're glad to hear Eduardo provided such great service and helped you with your HVAC systems!
As always, best experience with this company. I would recommend always.
Response from the owner:Thank you, Maria! We're so grateful for your continued support and recommendations. Your satisfaction means the world to us!
I have had 2 wonderful experiences with this company. Jesus C. and Javier Hernandez explained to me in details exactly what was wrong with my HVAC system. They didn’t rush the repairs and apologized whenever they thought it would be longer than expected. This company’s customer service is phenomenal!
Response from the owner:Thank you, Koier, for sharing your wonderful experiences with us; it's great to hear that Jesus and Javier provided detailed explanations and exceptional service!
Fast service. Plumber was very friendly
Response from the owner:Thank you, Demetrius, for your feedback! We're glad to hear you experienced fast service and found Eris was friendly. Your satisfaction means a lot to us.
Raul was very professional and went above and beyond to get our unit fixed, his inspection report was honest and on point. Pricing was absolutely more than fair, I'm going to call them again in the future, can highly recommend them to anyone 👍🏽
Response from the owner:Thank you, Dusko, for your kind words about our technicians professionalism and thoroughness; we appreciate your recommendation and look forward to serving you again in the future!
Javiera was exceptional! He clearly explained why my thermostat was not communicating, as I changed internet and did not update with the thermostat. Furthermore, he figured out why my air conditioner wasn't working. I am very grateful for his service. Thank you!
Response from the owner:Thank you, Fran, for your kind words! We're glad Javier could help resolve your thermostat and air conditioner issues. Your gratitude means a lot to us!
What a great experience! Eduardo was very professional, explained his maintenance and repair and went over and above to make sure I was happy. CoolMasters knows how to do HVAC right. Highly recommend!
Response from the owner:OUTSTANDING!! We're so glad you had a great experience with us, Bard Williams! Thank you for recommending CoolMasters!
Great service, expert advice and solid workmanship!
Response from the owner:Thank you, Ray! We truly appreciate your kind words about our service and workmanship. Your satisfaction means a lot to us!
